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Shipping Policy
Free Worldwide Shipping
Enjoy free shipping worldwide on every order.
Please allow an average of 3 to 5 working days for order fulfillment before dispatch. We aim to expedite the delivery process to get your items to you promptly. Once dispatched, estimated delivery times range from 7 to 10 business days, depending on your country or region. Kindly consider external factors like holidays, natural disasters, or pandemics that may affect delivery schedules.
For pre-ordered or back-ordered items:
In case your order includes pre-ordered or back-ordered items, we will ship the available items immediately and the pending items once they are in stock. If you receive only part of your order at first, rest assured that the remaining items will follow shortly.
Tracking your order:
Upon dispatch, you will receive a confirmation email and/or text message with a tracking ID and a link to monitor your package’s journey. Visit our Tracking Page to trace your package, allowing 1 to 3 working days for tracking information to update.
Wrong address disclaimer:
Buyers are responsible for ensuring accurate shipping addresses. While we strive to expedite processing and shipping, there is a limited window for address corrections. Should you notice an error in your shipping address, kindly contact us promptly at support@InnovLifeTech.com.
Returns:
When ordering from Top Trend Store, customers bear the return shipping cost. Refer to our Refund and Returns Policy for detailed instructions on initiating a return.
Lost/Stolen Packages:
We do not assume liability for lost or stolen packages. If your tracking status indicates delivery but you have not received your package, report the issue to your designated shipping carrier using the contact details provided on our Tracking Page. For further assistance, contact our customer support team at support@InnovLifeTech.com.